(if you are an Italian Customer please click here/se sei un Cliente Italiano clicca qui.
We will never share, sell, or rent individual personal information without your advance permission.
Any information you supply is used for internal review and is then discarded.
If you do not want to receive e-mail etc. from us in the future, send e-mail to firstname.lastname@example.org and tell us to remove your name.
Persons who supply us with their mobile telephone numbers may receive message from us with information regarding order confirmation, shipment & delivery problems, new CDS, special offers. The mobile phone number will assure you that we will not disturb you by calling you. Of course you can ask to remove your mobile phone number anytime just sending us an e-mail to email@example.com or just sending us an SMS to (+39) 342 4112534
*** KEEP IN TOUCH WITH CUSTOMER SERVICE***
The Customer Service keep in touch with our customers only by E-mail
( firstname.lastname@example.org ) by fax (+39 045 8680559) or regular mail (THE SAIFAM GROUP Via Tirso 16 -37060 LUGAGNANO (VR) ITALY-), so you will be asked to not call at our offices, also because the Customer Service is placed in another building, so, if you call, we will not be able to pass your call to the right department. Your effort, will help people of Customer Service to spend better the time to prepare your parcels and to answer to all your messages. We thank you very much to respect their work :)
Please be advised that following rules will apply to all our shipments:
1. YOUR PERSONAL INFORMATION
All your personal information, will be kept in our files. Anyway, we are obligated to ask you to supply us with all your details EACH TIME you place an order or you purchase an mp3. JUST NOTE THAT MISSING JUST ONE OF THE DETAILS REQUESTED, WE CAN NOT PROCESS THE ORDER BECAUSE THE CREDIT CARD COMPANY DO NOT AUTHORIZE THE PAYMENT. VERY IMPORTANT: IF YOU PAY BY CREDIT CARD, THE CARD HOLDER, THE ADDRESS OF CREDIT CARD HOLDER AND THE CUSTOMER, MUST BE THE SAME, IF NOT, THE CREDIT CARD COMPANY WILL NOT AUTHORIZE THE PAYMENT AND WE WILL NOT BE ABLE TO PROCESS YOUR ORDER OR MP3 PURCHASE. To process the orders or the mp3 purchases, we ask your home address, your telephone number, your mobile thelephone number, your FAX number and your E-mail address. We will use provided information just for communications from our company.
We accept the following payment:
-BY MASTER/VISA CREDIT CARDS only